Customer Care System
A web and mobile platform bringing online electricity services together for Northern Power Corporation (EVNNPC), a member of EVN: information lookup, customer-service management and payment in one environment.
- Client
- EVN
- Industry
- Energy
Challenge
Electricity customers had to look up information, register for services or pay through separate channels, while the related business data lived in different systems, making it hard to broaden service access.
Solution
Mobino built a web and mobile platform unifying several modules: business integration (CMIS, an integration bus, online services, online payment), customer-service management (new connections, information changes, outage support), information lookup, online payment and administration.
As a result, EVNNPC customers can proactively look up and use electricity services on both web and mobile, instead of relying on traditional contact channels.
Results
- business modules on one customer-care platform
- 5
- access channels: web and mobile app
- 2